:root {
  --bg: #f3f7f8;
  --panel: #ffffff;
  --line: #d7e2e5;
  --text: #191c1f;
  --muted: #647179;
  --brand: #0aa6ad;
  --brand-dark: #07828a;
  --green: #13845f;
  --red: #b42318;
  --amber: #9a6700;
  --ink: #111315;
  --soft: #eef8f9;
  --shadow: 0 14px 34px rgba(22, 42, 48, 0.08);
}

* {
  box-sizing: border-box;
}

body {
  margin: 0;
  background: var(--bg);
  color: var(--text);
  font: 14px/1.45 Arial, Helvetica, sans-serif;
}

.topbar {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 16px;
  min-height: 82px;
  padding: 14px 18px;
  border-bottom: 1px solid #dce8eb;
  background: #fff;
}

.brand {
  display: flex;
  align-items: center;
  gap: 16px;
  min-width: 0;
}

.brand img {
  width: 218px;
  max-width: 45vw;
  height: 54px;
  object-fit: contain;
}

.brand div {
  display: grid;
  gap: 2px;
  min-width: 0;
}

.brand strong {
  color: var(--ink);
  font-size: 18px;
}

.brand span,
.topbar-meta span {
  color: var(--muted);
}

.topbar-meta {
  display: flex;
  gap: 8px;
  flex-wrap: wrap;
  justify-content: flex-end;
}

.topbar-meta span {
  border: 1px solid var(--line);
  border-radius: 999px;
  padding: 5px 9px;
  background: var(--soft);
  font-size: 12px;
}

.app {
  display: grid;
  grid-template-columns: minmax(360px, 460px) minmax(430px, 1fr) minmax(290px, 370px);
  gap: 16px;
  min-height: calc(100vh - 82px);
  padding: 16px;
}

.panel,
.summary,
.result {
  background: var(--panel);
  border: 1px solid var(--line);
  border-radius: 8px;
  box-shadow: var(--shadow);
}

.panel {
  padding: 16px;
}

.panel-head {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 12px;
  margin-bottom: 14px;
}

h1,
h2,
h3,
p {
  margin: 0;
}

h1 {
  font-size: 24px;
  line-height: 1.2;
}

h2 {
  margin-bottom: 10px;
  font-size: 16px;
}

h3 {
  font-size: 16px;
}

p,
.muted {
  color: var(--muted);
}

.crm-source {
  display: grid;
  grid-template-columns: minmax(120px, 1fr) auto;
  align-items: end;
  gap: 10px;
  margin-bottom: 14px;
  padding: 12px;
  border: 1px solid #cde6e8;
  border-radius: 8px;
  background: linear-gradient(180deg, #f7fdfe, #eef8f9);
}

.crm-source label {
  margin: 0;
}

.crm-source p {
  grid-column: 1 / -1;
  font-size: 12px;
}

.crm-source.loading {
  border-color: #73cfd3;
  background: #effbfc;
}

.crm-source.error {
  border-color: #f2b8b5;
  background: #fff7f7;
}

.hidden {
  display: none !important;
}

.crm-snapshot {
  display: grid;
  gap: 10px;
  margin-bottom: 14px;
  padding: 12px;
  border: 1px solid #d2e6e8;
  border-radius: 8px;
  background: #fbfefe;
}

.crm-snapshot-head {
  display: flex;
  justify-content: space-between;
  gap: 12px;
}

.snapshot-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 10px;
}

.snapshot-grid span,
.snapshot-files span,
.brief-row span {
  display: block;
  margin-bottom: 3px;
  color: var(--muted);
  font-size: 12px;
}

.snapshot-grid p {
  color: var(--text);
}

.snapshot-files {
  padding-top: 2px;
}

.status-chips {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
}

.status-chip {
  border: 1px solid var(--line);
  border-radius: 999px;
  padding: 3px 8px;
  background: #fff;
  color: var(--muted);
  font-size: 12px;
}

.status-chip.ok {
  border-color: #a7d8cc;
  color: var(--green);
  background: #eefbf6;
}

.status-chip.miss {
  border-color: #edcf91;
  color: var(--amber);
  background: #fff8e8;
}

label {
  display: grid;
  gap: 6px;
  margin-bottom: 12px;
  font-weight: 600;
}

input,
textarea,
select {
  width: 100%;
  border: 1px solid var(--line);
  border-radius: 6px;
  padding: 9px 10px;
  color: var(--text);
  background: #fff;
  font: inherit;
  letter-spacing: 0;
}

input:focus,
textarea:focus,
select:focus {
  outline: 2px solid rgba(10, 166, 173, 0.16);
  border-color: var(--brand);
}

textarea {
  resize: vertical;
}

button {
  border: 1px solid var(--line);
  border-radius: 6px;
  padding: 9px 12px;
  background: #fff;
  color: var(--text);
  cursor: pointer;
  font: inherit;
}

button:hover {
  border-color: var(--brand);
}

a {
  color: var(--brand-dark);
  text-decoration: none;
}

a:hover {
  text-decoration: underline;
}

strong {
  font-weight: 700;
}

#recommend {
  border-color: var(--brand);
  background: var(--brand);
  color: #fff;
}

#recommend:hover {
  border-color: var(--brand-dark);
  background: var(--brand-dark);
}

.grid {
  display: grid;
  gap: 10px;
}

.two {
  grid-template-columns: 1fr 1fr;
}

.three {
  grid-template-columns: 1fr 1fr 1fr;
}

.checks {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 8px 12px;
  margin: 4px 0 14px;
}

.checks label {
  display: flex;
  align-items: center;
  gap: 8px;
  margin: 0;
  font-weight: 400;
}

.checks input {
  width: auto;
}

.actions {
  display: flex;
  gap: 10px;
}

.results {
  display: grid;
  align-content: start;
  gap: 12px;
  min-width: 0;
}

.summary {
  padding: 12px 14px;
  color: var(--muted);
  background: #f9fcfd;
}

.route-dashboard {
  display: grid;
  gap: 12px;
}

.route-dashboard.empty {
  padding: 16px;
  border: 1px dashed #a9dde0;
  border-radius: 8px;
  background: #fbfefe;
}

.route-dashboard.empty span,
.route-eyebrow {
  display: block;
  margin-bottom: 4px;
  color: var(--brand-dark);
  font-size: 12px;
  font-weight: 700;
  text-transform: uppercase;
}

.route-dashboard.empty strong {
  display: block;
  margin-bottom: 6px;
  font-size: 18px;
}

.route-hero {
  display: grid;
  grid-template-columns: minmax(0, 1fr) 190px;
  gap: 14px;
  padding: 16px;
  border: 1px solid #a9dde0;
  border-radius: 8px;
  background: linear-gradient(180deg, #fbfefe, #eef8f9);
  box-shadow: var(--shadow);
}

.route-hero-main {
  min-width: 0;
}

.route-hero h2 {
  margin-bottom: 6px;
  color: var(--ink);
  font-size: 24px;
  line-height: 1.15;
}

.route-hero p {
  color: var(--text);
}

.route-chipline {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
  margin-top: 12px;
}

.route-chipline span {
  border: 1px solid #cde6e8;
  border-radius: 999px;
  padding: 4px 8px;
  background: #fff;
  color: var(--muted);
  font-size: 12px;
}

.route-hero-action {
  display: grid;
  gap: 8px;
  align-content: center;
  justify-items: stretch;
  min-width: 0;
}

.route-hero-action strong {
  color: var(--brand-dark);
  font-size: 32px;
  line-height: 1;
}

.route-hero-action span {
  color: var(--muted);
  font-size: 12px;
}

.route-hero-action button,
.route-mini {
  cursor: pointer;
}

.route-grid {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 10px;
}

.route-mini {
  display: grid;
  grid-template-columns: auto minmax(0, 1fr);
  gap: 5px 8px;
  align-content: start;
  min-height: 156px;
  border: 1px solid var(--line);
  border-radius: 8px;
  padding: 12px;
  background: #fff;
  color: var(--text);
  text-align: left;
}

.route-mini.active {
  border-color: var(--brand);
  background: #f7fdfe;
}

.route-mini span {
  grid-row: 1 / span 2;
  display: grid;
  place-items: center;
  width: 26px;
  height: 26px;
  border-radius: 999px;
  background: var(--brand);
  color: #fff;
  font-weight: 700;
}

.route-mini strong,
.route-mini small,
.route-mini em,
.route-mini p,
.route-mini b {
  min-width: 0;
  overflow-wrap: anywhere;
}

.route-mini small,
.route-mini em,
.route-mini b {
  color: var(--muted);
  font-style: normal;
  font-weight: 400;
  font-size: 12px;
}

.route-mini p {
  grid-column: 1 / -1;
  color: var(--text);
  font-size: 13px;
}

.route-mini b {
  grid-column: 1 / -1;
  color: var(--amber);
}

.route-explain {
  display: grid;
  gap: 10px;
  border: 1px solid #d8ecee;
  border-radius: 8px;
  padding: 12px;
  background: #fbfefe;
}

.route-explain-head {
  display: flex;
  align-items: baseline;
  justify-content: space-between;
  gap: 10px;
}

.route-explain-head span {
  color: var(--brand-dark);
  font-size: 12px;
  font-weight: 700;
  text-transform: uppercase;
}

.route-explain-head strong {
  color: var(--text);
  font-size: 14px;
  text-align: right;
}

.route-explain-grid {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 10px;
}

.route-explain-card {
  display: grid;
  gap: 10px;
  min-width: 0;
  border: 1px solid var(--line);
  border-radius: 8px;
  padding: 12px;
  background: #fff;
}

.route-explain-card span {
  color: var(--brand-dark);
  font-size: 12px;
  font-weight: 700;
}

.route-explain-card h3 {
  margin: 2px 0 4px;
  font-size: 16px;
}

.route-explain-card p,
.route-explain-card dd {
  margin: 0;
  color: var(--muted);
  font-size: 12px;
  line-height: 1.35;
  overflow-wrap: anywhere;
}

.route-explain-card dl {
  display: grid;
  gap: 5px;
  margin: 0;
}

.route-explain-card dt {
  color: var(--text);
  font-size: 12px;
  font-weight: 700;
}

.route-actions,
.result-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
}

.route-actions button,
.result-actions button {
  border-color: #cde6e8;
  padding: 6px 8px;
  background: #f6fcfd;
  color: var(--brand-dark);
  font-size: 12px;
}

.route-actions button[data-route-action="exclude"],
.result-actions button[data-route-action="exclude"] {
  border-color: #ffd8d8;
  background: #fff7f7;
  color: var(--red);
}

.route-knowledge {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
  border: 1px solid #d8ecee;
  border-radius: 8px;
  padding: 10px 12px;
  background: #fbfefe;
  color: var(--muted);
  font-size: 13px;
}

.route-knowledge span {
  color: var(--brand-dark);
  font-weight: 700;
}

.route-knowledge strong {
  color: var(--text);
  font-weight: 600;
  text-align: right;
}

.route-next {
  padding: 12px 14px;
  border: 1px solid #dce8eb;
  border-radius: 8px;
  background: #fff;
}

.route-next strong {
  display: block;
  margin-bottom: 6px;
}

.route-next ul {
  margin: 0;
  padding-left: 18px;
}

.result {
  padding: 14px;
}

.result.best {
  border-color: #7bd0d5;
  box-shadow: 0 0 0 2px rgba(10, 166, 173, 0.1), var(--shadow);
}

.result-head {
  display: flex;
  justify-content: space-between;
  gap: 12px;
  margin-bottom: 10px;
}

.result-scorebox {
  display: grid;
  justify-items: end;
  gap: 8px;
  flex: 0 0 auto;
}

.result-scorebox button {
  padding: 6px 9px;
  font-size: 12px;
}

.result-actions {
  justify-content: flex-end;
  max-width: 170px;
}

.score {
  min-width: 62px;
  height: 32px;
  border-radius: 6px;
  display: grid;
  place-items: center;
  background: #e7f8fa;
  color: var(--brand-dark);
  font-weight: 700;
}

.tags {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
  margin: 8px 0 10px;
}

.tag {
  border-radius: 999px;
  border: 1px solid var(--line);
  padding: 3px 8px;
  color: var(--muted);
  background: #fafbfc;
}

.tag.good {
  border-color: #a9dde0;
  color: var(--brand-dark);
  background: #ecfafb;
}

.tag.warn {
  border-color: #f0d28a;
  color: var(--amber);
  background: #fff8e6;
}

.tag.bad {
  border-color: #f2b8b5;
  color: var(--red);
  background: #fff1f0;
}

.decision-meta {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  margin: 6px 0 10px;
  color: var(--muted);
  font-size: 12px;
}

.decision-meta span {
  border: 1px solid var(--line);
  border-radius: 999px;
  padding: 4px 8px;
  background: #fbfdfd;
}

.confidence.high {
  border-color: #9ed8c9;
  color: var(--green);
  background: #eefbf6;
}

.confidence.medium {
  border-color: #e5c270;
  color: var(--amber);
  background: #fff8e8;
}

.confidence.low {
  border-color: #f2b8b5;
  color: var(--red);
  background: #fff1f0;
}

.contact-status {
  display: inline-block;
  margin-left: 4px;
  border: 1px solid var(--line);
  border-radius: 999px;
  padding: 1px 6px;
  font-size: 11px;
}

.contact-status.ok {
  border-color: #9ed8c9;
  color: var(--green);
  background: #eefbf6;
}

.contact-status.warn,
.inline-warning {
  color: var(--amber);
}

.inline-warning {
  margin-top: 3px;
  font-size: 12px;
}

.details {
  display: grid;
  gap: 10px;
  margin-top: 10px;
}

.details ul {
  margin: 4px 0 0;
  padding-left: 18px;
}

.details li {
  margin-bottom: 3px;
}

.details p {
  margin-top: 4px;
}

.field-grid {
  display: grid;
  grid-template-columns: minmax(140px, 220px) 1fr;
  gap: 6px 10px;
  margin-top: 6px;
}

.field-grid span {
  color: var(--muted);
}

.field-grid p {
  margin: 0;
  color: var(--text);
}

.empty {
  border: 1px dashed var(--line);
  border-radius: 8px;
  padding: 18px;
  color: var(--muted);
  background: #fff;
}

.side {
  display: grid;
  align-content: start;
  gap: 16px;
}

.case-brief {
  display: grid;
  gap: 9px;
}

.brief-row {
  display: grid;
  gap: 2px;
}

.case-note {
  padding: 8px 10px;
  border-radius: 6px;
  background: #fff8e8;
  color: var(--amber);
}

.case-note.good {
  background: #eefbf6;
  color: var(--green);
}

.lead-link-list {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
  margin: 6px 0 0;
  padding: 0;
  list-style: none;
}

.lead-link-list a {
  display: inline-block;
  border: 1px solid #cde6e8;
  border-radius: 999px;
  padding: 4px 8px;
  background: #f6fcfd;
  font-size: 12px;
}

.knowledge-health {
  display: grid;
  gap: 10px;
}

.health-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 8px;
}

.health-item {
  display: grid;
  gap: 3px;
  min-width: 0;
  border: 1px solid var(--line);
  border-radius: 8px;
  padding: 9px 10px;
  background: #fbfefe;
}

.health-item span {
  color: var(--muted);
  font-size: 11px;
  font-weight: 700;
  text-transform: uppercase;
}

.health-item strong {
  color: var(--ink);
  font-size: 16px;
}

.health-item p {
  margin: 0;
  color: var(--muted);
  font-size: 12px;
}

.health-item.good {
  border-color: #cceee2;
  background: #f5fcf9;
}

.health-item.warn {
  border-color: #ffe0a9;
  background: #fffaf0;
}

.health-action {
  border-radius: 8px;
  padding: 9px 10px;
  font-size: 13px;
  line-height: 1.35;
}

.health-action.good {
  background: #eefbf6;
  color: var(--green);
}

.health-action.warn {
  background: #fff8e8;
  color: var(--amber);
}

#message {
  min-height: 260px;
  background: #fbfdfd;
}

#questions {
  margin: 0;
  padding-left: 18px;
}

.compact {
  gap: 8px;
}

.contact-admin {
  gap: 10px;
}

.contact-admin h3 {
  margin: 0 0 6px;
  font-size: 14px;
}

.contact-admin input {
  min-height: 34px;
}

.contact-admin button {
  padding: 7px 10px;
  font-size: 12px;
}

.panel-line-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
}

.panel-line-head h2 {
  margin: 0;
}

.panel-line-head button {
  padding: 6px 9px;
  font-size: 12px;
}

.learning-admin {
  gap: 10px;
}

.learning-center {
  display: grid;
  gap: 10px;
}

.learning-summary {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
}

.learning-summary span,
.learning-actions-line {
  border: 1px solid #d8ecee;
  border-radius: 999px;
  padding: 4px 8px;
  background: #fbfefe;
  color: var(--muted);
  font-size: 12px;
}

.learning-actions-line {
  border-radius: 8px;
  margin: 0;
  line-height: 1.35;
}

.learning-center ul {
  display: grid;
  gap: 8px;
  margin: 0;
  padding: 0;
  list-style: none;
}

.learning-item {
  display: grid;
  gap: 8px;
  border: 1px solid var(--line);
  border-radius: 8px;
  padding: 10px;
  background: #fff;
}

.learning-item.drafted {
  border-color: #cde6e8;
  background: #f7fdfe;
}

.learning-item.ignored {
  opacity: 0.68;
}

.learning-item strong,
.rule-drafts strong {
  display: block;
  margin-bottom: 3px;
  color: var(--text);
}

.learning-item span {
  color: var(--brand-dark);
  font-size: 12px;
  font-weight: 700;
}

.learning-item p,
.rule-drafts p {
  margin: 4px 0 0;
  color: var(--muted);
  font-size: 12px;
  line-height: 1.35;
}

.learning-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
}

.learning-actions button {
  padding: 6px 8px;
  font-size: 12px;
}

.rule-drafts {
  border: 1px solid #d8ecee;
  border-radius: 8px;
  padding: 9px 10px;
  background: #fbfefe;
}

.rule-drafts summary {
  cursor: pointer;
  color: var(--brand-dark);
  font-weight: 700;
}

.mini-status {
  min-height: 18px;
  color: var(--muted);
  font-size: 12px;
}

.mini-status.ok {
  color: var(--green);
}

.mini-status.error {
  color: var(--red);
}

.contact-list {
  display: grid;
  gap: 8px;
}

.contact-list ul {
  display: grid;
  gap: 6px;
  margin: 0;
  padding-left: 18px;
}

.contact-list li {
  line-height: 1.35;
}

.contact-list li button {
  margin-top: 4px;
  margin-right: 4px;
}

body.modal-open {
  overflow: hidden;
}

.modal.hidden {
  display: none;
}

.modal {
  position: fixed;
  inset: 0;
  z-index: 20;
  display: grid;
  place-items: center;
  padding: 18px;
}

.modal-backdrop {
  position: absolute;
  inset: 0;
  background: rgba(17, 19, 21, 0.46);
}

.modal-panel {
  position: relative;
  z-index: 1;
  display: grid;
  gap: 14px;
  width: min(760px, 100%);
  max-height: calc(100vh - 36px);
  overflow: auto;
  border-radius: 8px;
  border: 1px solid var(--line);
  background: #fff;
  box-shadow: 0 24px 70px rgba(10, 38, 44, 0.24);
  padding: 18px;
}

.modal-head {
  display: flex;
  justify-content: space-between;
  gap: 14px;
}

.modal-head h2 {
  margin: 0 0 6px;
  font-size: 20px;
}

.route-contact {
  margin: 0;
  color: var(--muted);
}

.route-contact.good {
  color: var(--green);
}

.route-contact.warn {
  color: var(--amber);
}

.icon-button {
  width: 34px;
  height: 34px;
  padding: 0;
  border-radius: 50%;
  font-size: 24px;
  line-height: 1;
}

.contact-candidates {
  display: grid;
  gap: 6px;
  border: 1px solid #f0d28a;
  border-radius: 8px;
  background: #fff8e8;
  color: var(--amber);
  padding: 10px 12px;
}

.contact-candidates:empty {
  display: none;
}

.contact-candidates p {
  margin: 0;
}

.contact-candidates ul {
  margin: 0;
  padding-left: 18px;
}

.contact-candidates span {
  color: var(--muted);
}

.contact-candidates button {
  margin-left: 6px;
  padding: 4px 8px;
  font-size: 12px;
}

.message-checks {
  display: grid;
  gap: 6px;
}

.message-checks:empty {
  display: none;
}

.message-checks p {
  margin: 0;
  border: 1px solid var(--line);
  border-radius: 8px;
  padding: 8px 10px;
  background: #fbfdfd;
}

.message-checks .good {
  border-color: #9ed8c9;
  color: var(--green);
  background: #eefbf6;
}

.message-checks .warn {
  border-color: #f0d28a;
  color: var(--amber);
  background: #fff8e8;
}

.message-checks .bad {
  border-color: #f2b8b5;
  color: var(--red);
  background: #fff1f0;
}

.modal-text {
  display: grid;
  gap: 6px;
}

.modal-text textarea {
  min-height: 260px;
  resize: vertical;
}

.channel-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}

.channel-actions:empty {
  display: none;
}

.channel-actions button {
  min-width: 120px;
}

.channel-actions button[disabled] {
  cursor: not-allowed;
  opacity: 0.54;
}

.modal-actions {
  display: flex;
  justify-content: flex-end;
  gap: 10px;
}

.modal-actions button:disabled {
  cursor: not-allowed;
  opacity: 0.55;
}

@media (max-width: 1180px) {
  .app {
    grid-template-columns: 1fr;
  }
}

@media (max-width: 620px) {
  .topbar {
    align-items: flex-start;
    flex-direction: column;
  }

  .brand {
    align-items: flex-start;
    flex-direction: column;
    gap: 8px;
  }

  .brand img {
    max-width: 100%;
    height: 48px;
  }

  .app {
    padding: 10px;
  }

  .crm-source,
  .snapshot-grid,
  .two,
  .three,
  .checks {
    grid-template-columns: 1fr;
  }

  .field-grid {
    grid-template-columns: 1fr;
  }

  .health-grid {
    grid-template-columns: 1fr;
  }

  .actions {
    flex-direction: column;
  }

  .route-hero,
  .route-grid,
  .route-explain-grid {
    grid-template-columns: 1fr;
  }

  .route-explain-head {
    align-items: flex-start;
    flex-direction: column;
  }

  .route-explain-head strong {
    text-align: left;
  }

  .route-hero h2 {
    font-size: 20px;
  }

  .route-hero-action strong {
    font-size: 28px;
  }

  .route-mini {
    min-height: 0;
  }

  .route-knowledge {
    align-items: flex-start;
    flex-direction: column;
  }

  .route-knowledge strong {
    text-align: left;
  }

  .modal {
    padding: 10px;
  }

  .modal-head,
  .modal-actions {
    flex-direction: column;
  }

  .icon-button {
    align-self: flex-end;
  }
}